FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Is it genuine Italian Alcantara®?
Yes, we are an official licensee. Our products are covered with authentic Alcantara® from Italy.
What makes Alcantara® special?
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What does Alcantara® feel like?
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What is Alcantara® normally used for?
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Which Alcantara® accessories does Alcanluxury sell?
Alcanluxury offers a collection of premium accessories covered in genuine Alcantara®. This includes phone cases, AirPods cases, Apple Watch bands, MacBook/iPad covers & sleeves, wallets, keychains, and other accessories.
Our product range is regularly expanded.
Fit & functionality
Does the case fit my iPhone perfectly?
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Are the cases MagSafe compatible?
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Can I charge wirelessly with the case on?
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Does the case also protect my camera and screen?
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Maintenance
How do I clean Alcantara®?
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Does Alcantara® stay looking good with daily use?
Alcantara® has been developed for daily use and is used precisely because of its properties in, among other things, car interiors and other high-end applications.
As with any material, signs of wear may appear over time. Careful use and regular maintenance will help to keep the material looking its best.
Can Alcantara® discolour or show signs of wear?
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Ordering & shipping
When will my order be shipped?
If you order on a working day before 17:00, your order will be shipped immediately.
Orders placed after 17:00, on weekends, or on public holidays will be shipped the next working day.
How long does delivery take?
Once shipped, the following estimated delivery times apply:
- The Netherlands: usually the next business day
- Belgium: 1–2 business days
- Germany: 2–3 business days
- Other countries: 3–7 business days
Delivery times are estimates and may vary due to circumstances at the carrier.
From what amount is shipping free?
For orders of €75 or more, shipping is free.
Can I track my order?
Yes. Once your order has been shipped, you will receive a Track & Trace link via email that allows you to track your shipment.
Do you also ship outside the Netherlands?
Yes. Besides the Netherlands, we also ship to Belgium and Germany, among other countries. Shipping to other available countries is also possible. During checkout, you can see if delivery to your country is available and which shipping costs apply.
Returns & warranty
Can I return my order?
Yes. You can exercise your statutory right of withdrawal within 14 days of receipt.
In addition, Alcanluxury offers a supplementary 100-day return service for products that are completely unused, undamaged, and in new and saleable condition.
How does the 100-day return service work?
After the first 14 days, you can return your purchase up to 100 days after receipt, provided the product is completely unused, undamaged, and in new and saleable condition.
Would you like to return your order? Please contact us at info@alcanluxury.com and include your order number and the products you wish to return.
What is the difference between the 14-day and the 100-day return service?
The first 14 days are covered by your statutory right of withdrawal.
The period thereafter, up to 100 days after receipt, is a voluntary additional return service from Alcanluxury. For this extended period, the product must be completely unused, undamaged, and in new and saleable condition.
Are return shipping costs at my own expense?
Yes. For a standard return, the costs for returning the item to Alcanluxury are at your own expense.
For a valid warranty claim, we do not charge any return shipping costs.
When will I receive my refund?
If you exercise your statutory right of withdrawal, we will refund you no later than 14 days after your withdrawal notification using the same payment method you used for the original transaction.
We may withhold the refund until we have received the products back.
Do I have a warranty on my Alcanluxury product?
Yes. In addition to your statutory warranty rights, Alcanluxury offers a 2-year warranty on material and manufacturing defects.
What does the 2-year warranty cover?
The additional warranty applies to material and manufacturing defects that come to light within the warranty period.
Do you think you have a warranty claim? Please contact us at info@alcanluxury.com with your order number, a brief description of the problem, and clear photos.
What is not covered by the warranty?
Normal wear and tear, signs of use, and damage resulting from, for example, dropping, impacts, misuse, or other external causes are not covered by our supplementary warranty.
Your statutory warranty rights always remain applicable.
Payment & contact
Which payment methods do you accept?
At Alcanluxury, you can pay using, among others, iDEAL, Klarna, credit card, Apple Pay, PayPal, and bank transfer.
The other available payment methods are displayed during checkout.
Is it safe to pay at Alcanluxury?
Yes. Our payments are processed via Pay.nl, a certified Payment Service Provider (PSP). Your payment takes place via a secure payment environment.
How do I contact Alcanluxury?
Do you have a question about a product, order, return, or warranty? Please contact us at info@alcanluxury.com.
We are happy to help you.