Shipping
Free shipping on orders over €75.
Your order will be carefully packed and shipped immediately if ordered before 5:00 PM.
Shipping
- Ordered before 5:00 PM: Your order will be shipped immediately.
- Ordered after 5:00 PM: Your order will be shipped the next business day.
- Track & Trace: Once your order has been shipped, you will receive an email with a Track & Trace link to follow your shipment.
- Free shipping: On orders of €75 or more.
- Orders under €75: Shipping costs will be displayed during checkout.
Orders placed on weekends or public holidays will be shipped the next business day.
Delivery times
The delivery times below are indicative and start from the moment your order has been shipped.
| Country / region | Estimated delivery time |
|---|---|
| Netherlands | Usually the next business day |
| Belgium | 1–2 business days |
| Germany | 2–3 business days |
| Other countries | 3–7 business days |
For orders within the Netherlands, this means that an order placed on a business day before 5:00 PM is often delivered the next business day.
Delivery times are estimates and may vary due to carrier delays, busy periods, public holidays, incorrect address information, or other circumstances beyond our control.
Pre-orders
A different shipping date may apply to pre-order products. If a product is not immediately available or has a longer delivery time, we will mention this on the relevant product page.
If you order multiple products, one of which is a pre-order, this may affect when your entire order is shipped.
Lost or damaged packages
Has your order been damaged during transport, does your package appear to be lost, or does the Track & Trace indicate that the package has been delivered while you have received nothing? Please contact us at info@alcanluxury.com.
We are happy to help you investigate the issue and will contact the carrier if necessary.
Address information
Always check that your shipping address is complete and correct before finalizing your order.
If an order cannot be delivered due to incorrect or incomplete address information and is returned to us, there may be costs associated with reshipping the order.
Returns & warranty
Would you like to return a product or do you have a question about the warranty? On our Returns page, you will find all information regarding return periods, conditions, registering a return, and our warranty.